Current Tenant FAQ's

Q. Where is your office located and how do I contact Cityscape Realty?

Our office is located at 3818 Noble Avenue, Suite B, Richmond, VA 23222.
Our website is www.CityscapeRealty.net.
Our email is Info@CityscapeRealty.net.
Our phone number is 804-257-7268.
Our fax number is 804-257-7369.
Our normal office hours are Monday - Friday from 9:00 a.m. to 5:00 p.m., or by appointment.

Q. When is my rent due?

Rent is due on the 1st of each month and is considered late on the 2nd.
If the 1st falls on a weekend or Holiday, you have until 9:00am of the next business day.
Mail delays do not excuse you from paying a late fee.

Q. What if I don't pay by the 1st?

You will be charged a late fee and the legal process will begin.
You will be responsible for all court and attorney fees associated with this process.

Q. Will my Lease automatically renew?

Typically, yes. Make sure you read your Lease Agreement fully, and pay close attention to any clauses related to Renewal.

Q. Can I terminate my Lease early?

Usually, but refer to the Early Lease Termination and Military clauses of your lease.

Q. Am I required to have Renter's Insurance?

Usually not, although a Landlord may require it in some instances.
In any event, we STRONGLY urge you to obtain Renter's Insurance.
It is inexpensive and will provide you with coverage that typically extends beyond simply insuring your personal belongings.
Please call an insurance agent to ask about this coverage.

Q. How do I communicate a problem, concern or question?

We prefer email: Info@CityscapeRealty.net.
Our office number is 804-257-7368. When calling, if you get voicemail, please leave a detailed message. We will return your call asap.

Q. What if I have an emergency?

We consider an emergency to be any situation that involves an immediate threat to life, health, or property.
In the event of the above, call 911 if appropriate. Then email and call our office and leave a detailed message outlining the nature of the emergency.

Q. How do I submit maintenance requests?

We prefer all non-emergency maintenance requests be submitted in writing, using the form on this website.
You may use email, Info@CityscapeRealty.net, regular mail, fax or hand delivery.
If necessary, you may call 804-257-7368.
Be very detailed when specifying your maintenance request and leave your address and contact information.
You will not be reimbursed for repairs you perform yourself, or through a third party, unless you have obtained written permission from Management.
You are responsible for any maintenance costs incurred as a result of your negligence.

Q. What if I lock myself out?

Q. Can a friend move in with me?

You must have written permission from Management, and follow the normal application procedure for adding another Tenant.

Q. What happens if I pay half of the rent, by my roommate doesn't pay his/her half?

Each Tenant is jointly and severally responsible for the entire monthly rent.
If we don't receive all of the rent, legal action will be initiated against all Leaseholders.

Q. Can I use my security deposit to pay my last month's rent?

No. If you don't pay your last month's rent, legal action will begin on the 2nd day of the month.

Q. When will my deposits be returned?

Forty-five days after the end of your Lease term, provided you fulfill the terms and conditions outlined in your Lease.