Cityscape Realty
3818 Noble Avenue Suite, B Richmond, Virginia 23222
Office: 804.257.7368 | Mobile 804.380.4745 | Fax: 804.257.7369
www.cityscaperealty.net | info@cityscaperealty.net

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Current Tenant FAQ's

Q. Where is your office located and how do I contact Cityscape Realty?

  • Our office is located at 3500 Kensington Avenue, Suite C3, Richmond, VA 23221.
  • Our website is www.CityscapeRealty.net.
  • Our email is Info@CityscapeRealty.net.
  • Our phone number is 804-257-7268.
  • Our fax number is 804-257-7369.
  • Our normal office hours are Monday - Friday from 9:00 a.m. to 5:00 p.m., or by appointment.

Q. When is my rent due?

  • Rent is due on the 1st of each month and is considered late on the 2nd.
  • If the 1st falls on a weekend or Holiday, you have until 9:00am of the next business day.
  • Mail delays do not excuse you from paying a late fee.

Q. What if I don't pay by the 1st?

  • You will be charged a late fee and the legal process will begin.
  • You will be responsible for all court and attorney fees associated with this process.

Q. Will my Lease automatically renew?

  • Typically, yes. Make sure you read your Lease Agreement fully, and pay close attention to any clauses related to Renewal.

Q. Can I terminate my Lease early?

  • Usually, but refer to the Early Lease Termination and Military clauses of your lease.

Q. Am I required to have Renter's Insurance?

  • Usually not, although a Landlord may require it in some instances.
  • In any event, we STRONGLY urge you to obtain Renter's Insurance.
  • It is inexpensive and will provide you with coverage that typically extends beyond simply insuring your personal belongings.
  • Please call an insurance agent to ask about this coverage.

Q. How do I communicate a problem, concern or question?

  • We prefer email: Info@CityscapeRealty.net.
  • Our office number is 804-257-7368. When calling, if you get voicemail, please leave a detailed message. We will return your call asap.

Q. What if I have an emergency?

  • We consider an emergency to be any situation that involves an immediate threat to life, health, or property.
  • In the event of the above, call 911 if appropriate. Then email and call our office and leave a detailed message outlining the nature of the emergency.

Q. How do I submit maintenance requests?

  • We prefer all non-emergency maintenance requests be submitted in writing, using the form on this website.
  • You may use email, Info@CityscapeRealty.net, regular mail, fax or hand delivery.
  • If necessary, you may call 804-257-7368.
  • Be very detailed when specifying your maintenance request and leave your address and contact information.
  • You will not be reimbursed for repairs you perform yourself, or through a third party, unless you have obtained written permission from Management.
  • You are responsible for any maintenance costs incurred as a result of your negligence.

Q. What if I lock myself out?

  • Please refer to your Tenant Handbook for procedures on this.
  • There will be a charge for after-hour key replacement.

Q. Can a friend move in with me?

  • You must have written permission from Management, and follow the normal application procedure for adding another Tenant.

Q. What happens if I pay half of the rent, by my roommate doesn't pay his/her half?

  • Each Tenant is jointly and severally responsible for the entire monthly rent.
  • If we don?t receive all of the rent, legal action will be initiated against all Leaseholders.

Q. Can I use my security deposit to pay my last month's rent?

  • No. If you don't pay your last month's rent, legal action will begin on the 2nd day of the month.

Q. When will my deposits be returned?

  • Forty-five days after the end of your Lease term, provided you fulfill the terms and conditions outlined in your Lease.
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